Sorry pickups are not available
1. All orders are shipped same business day if ordered by 2.00pm*
2. We ship all orders by either Australia Post, Couriers Please, Aramex/Fastway Couriers, Star-track Express or DHL depending on your location and shipping method chosen.
3. Responsibility of shipped items are passed to the customer once goods are signed for or if authority to leave is requested and once goods are passed to the freight company
4. Batteries cannot be shipped by air and must be sent via road courier. For international battery orders please contact us before placing an order. Either via Chat window below or via email
5. All orders are sent with tracking, if you would like to know the status of your parcel please use the tracking number provided. , Aramex/Fastway Tracker or Australia Post website , Couriers Please and DHL
7. Shipping times are estimates only.
8. If a parcel is returned to sender due to an incorrect, incomplete address or not being claimed within shipping company time frame a $10 return to sender fee will be charged and postage to resend the parcel. In this case, we are not responsible to cover the extra cost to redeliver the parcel.
- Same day dispatch relies on your address being 100% accurate, most errors are due to city being entered in the suburb line, incorrect spelling of suburb and post codes not matching the suburb. While we manually correct these errors, this may result in a delay in shipping up to one business day.
- Day after public holidays and weekends and long weekends may not be processed until next day due to a high volume of orders. If your order is urgent please email us first and we will do our best to accommodate you.